Last Updated: March 25, 2020
Ensuring the health and safety of our customers and our employees remains our top priority. We continue to focus on providing essential customer services, and we want to address the most common questions that many of you have right now.
Are you providing services right now?
Yes. Heating and cooling contractors have been deemed essential by state government. If you need any services, please contact us at 1-800-651-8222 .
What hours and days are you working?
8:00am – 4:30pm Monday – FridayEmergency service is always available 24 hours a day, seven days a week.
Is it safe to let your employees in
my house?
The safety of our employees and our customers is definitely our highest priority, and diligence will be of paramount importance during these difficult times. We are paying close attention to updates from the CDC, the World Health Organization, and local health officials. We have also been proactively implementing internal procedures and protocols to ensure the health and well-being of our employees and customers.
We require all service technicians to be equipped with the following personal protective equipment when entering homes or businesses:MasksGlovesShoe Covers
All service technicians are following best practices for prevention of viral transmission:No personal contact, including handshakesNo passing of any object without it being sanitized or handled with gloves We’re practicing social distancing of at least 6 feet on the job
If an employee has been in contact with anyone who is known to have COVID-19 or if an empoloyee is experiencing symptoms such as shortness of breath, coughing, and fever, we are mandating they stay home for 14 days, or seek medical attention consistent with CDC and WHO guidelines. Should there be concerns about any employee, please contact us at 1-800-651-8222 .
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